Question
What is a user profile and what can I do with it?
Applies To
- 8x8 Admin Console
- User Profiles
Answer
The User Profile is the page where phone extensions and privileges are assigned that enable you to use 8x8 phone services. Required User Profile fields include name, username, and email address. Password reset notifications are sent via email, so it’s important to keep email addresses current.
It is imperative that each extension in your system is joined to a single, unique User Profile.
View User Profiles
- Log in to 8x8 Admin Console.
- Click Users.
- You will be taken to the Users screen where you can view all the User Profiles.
Edit a User Profile
- Log in to 8x8 Admin Console.
- Click Users.
- Click Edit (pencil icon) next to the user you would like to edit.
- Make your desired changes.
- Click Save.
Additional Information:
If a user is no longer with your organization, it is not recommended to update the User's profile with a new employee as a user profile is tied to many areas, and usually leads to the new user getting locked out of their account, MFA not being updated to a new phone number, calls forwarded aren't updated correctly, etc. It's best to fully offboard the old user and then set up the new user. The data will be cleaner, and it will save you time in the long run.
Question: How can I edit one of my users' profile images?
Answer: The user's photo (profile picture) cannot be edited or removed via the Admin Console. Additionally, system administrators are unable to log in as another user on the account. To access a user's account, you will need the user's credentials to log in and change the profile picture.
The user's photo can be edited/removed directly from 8x8 Work. Alternatively, if their work email address has a Gmail domain, the photo associated with their Gmail account will sync to the 8x8 Work account.
Question: Where can I set another user's status?
Answer: This is not a current feature in 8x8 Work; however, this can be done in the Contact Center Agent Workspace.