Assign or Unassign Numbers from 8x8 Contact Center

Objective

Applies To

• Admin Console
• 8x8 Contact Center

Procedure

Assign a Number

1. Log in to Admin Console as an administrator.
2. Navigate to 8x8 Contact Center > Channels. (This icon is under the section called Virtual Contact Center (directly below the Work Groups section). If you don't see this section/icon, reach out to your system administrator to update your account permissions.
3. Search for the phone number.
4. Check the box next to the phone number.
5. Select Assign to Contact Center.
6. A green banner will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.

Unassign A Number

1. Log in to Admin Console as an administrator.
2. Navigate to 8x8 Contact Center > Channels.
3. Search for the phone number.
4. Check the box next to the phone number.
5. Select Unassign.
6. A green banner will display at the top of the page to confirm the phone number has been unassigned from 8x8 Contact Center.