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IMPORTANT: To ensure no risk of service interruption, we are expecting customers to complete upgrades by October 31, 2025, which allows sufficient time for number porting and other upgrade details to be completed before the Fuze platform is fully retired on December 31, 2025. |
Objective
Provide a smooth transition over to 8x8 Billing & an overview of key self-service billing capabilities.
Applies To
- Fuze Customers Upgrading to 8x8
- Billing
Overview
Welcome to 8x8! As you complete your upgrade over to the 8x8 platform from Fuze, a new 8x8 account has been created for you and your first month's bill will look slightly different than your monthly reoccurring Fuze invoice.
What steps should I take before making my initial payment with 8x8?
- Continue Paying Fuze Bills: Be sure to continue sending payments for any bills invoiced by Fuze. You can remit the payment to the appropriate Fuze bank accounts.
- Set up 8x8 as a Vendor for Payment: Before paying your first 8x8 Bill, it's important for your Accounts Payable Department to establish 8x8 as a new Vendor to facilitate the payment process. All the necessary information and forms required for setting up 8x8 as a Vendor can be located here:
- Billing from 8x8 UK Limited: See Supplier Form Details for EMEA
- Billing from 8x8 Inc: See Supplier Form Details for USD CAD AUD NZD
What are some of the key billing differences between Fuze and 8x8?
- Access to My 8x8 Billing Portal:Within the 8x8 Application Panel, you can easily reach our Billing Portal, which allows you to efficiently manage your billing information. Through this portal, you can view and download billing statements, update billing contacts as well as create and oversee your 8x8 support cases.
- Additional Billing Details:Additional Billing Details:In addition to receiving a summary invoice for your monthly service charges via email, our customers have the capability to access a comprehensive monthly Billing Statement through the 8x8 Portal. This statement offers further insights into billing details and grants access to download a Usage & Service Summary CSV Report. Please be aware that both an invoice and a statement are applicable only to customers with approved Payment Terms (such as Net 30). For more information, please refer to the following articles:
- Cost Center Billing & Self-Service Management:Cost Center Billing & Self-Service Management:While Fuze bills typically provide either a consolidated bill that outlines locations or separate bills grouped by designated locations managed by Fuze's billing department, 8x8 offers a distinct approach. Customers with a monthly recurring revenue (MRR) exceeding $1500 have the opportunity to opt in for Cost Center Billing with 8x8. This empowers you to autonomously manage billing setups and allocate services to specific cost centers. Please note that complete activation of 8x8 Cost Center billing can occur once the upgrade process is finalized, users have successfully transitioned to the 8x8 platform, and they are actively engaged in its use.
For more insights, see Set Up and Manage 8x8 Cost Centers.
This is a side-by-side view of your Fuze Invoice and your 8x8 Invoice:
What self-service functionalities does 8x8 Cost Center Billing offer?
For enterprises of significant scale, customers have the autonomy to address their billing requirements and access either a consolidated bill categorized by cost center or opt for multiple bills assigned to distinct cost centers.
Billing Self-Service Features:
- Effortlessly review both an overview and a detailed breakdown of costs associated with each office or department.
- Efficiently organize cost centers within a hierarchical structure that aligns with your organization's framework.
- Utilize enhanced bulk update capabilities for streamlined cost center administration via a convenient CSV template.
- Experience improved asset management for billing through the use of CSV templates.
- Allocate a designated contact for each cost center, facilitating the management of billing notifications and statements.
- Efficiently locate assets based on criteria such as license ID and product name, enabling seamless assignment of cost centers to them.
How can I update my billing contact information?
For non-cost center customers, See Add or Edit a Contact to Receive Emailed Invoices in My 8x8 Billing Portal
How do I enroll in 8x8 auto-pay?
With 8x8, you can ensure your bills are paid on time by setting up monthly Auto-payment via Direct Debit with your bank account or Credit Card (US/CAD/GBP Only). We will automatically charge your preferred payment method at the beginning of every month. Please note that customers on auto-pay do not receive an invoice via email but can access their monthly billing statement through the My 8x8 Billing Portal. See Update Your Payment Method in the 8x8 Support Portal.
I have an issue or question about my bill, how do I open a Billing Case?
If you have questions regarding your bills, create a billing case and a Billing Agent will assist you