Default Audio Files Music on Hold, Call Queue and Ringing Audio

Updated: 01/26/2026

Default Audio Files

Music on Hold

Call Queue

If you'd like to change the Call Queue music with your own recording, click here to learn more.

Ringing

Other

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Additional Information

Question: Where are my custom audio files stored?
Answer: Custom audio files uploaded to 8x8 are stored either locally or in the cloud, depending on where the user who created the file stored it. The file itself cannot be downloaded from the 8x8 site.