Purpose
This article explains the Trust Portal, what it offers, who should use it, how to access it, and how often to review it.
Applies To
The Trust Portal is designed for:
- Prospective customers conducting vendor evaluations.
- Existing customers performing ongoing risk assessments.
- Security, compliance, legal, and procurement teams.
Overview
The 8x8 Trust Portal is a centralized hub for information about our security, privacy, and compliance programs. It is designed to give existing and prospective customers transparent insight into the safeguards we have in place to protect data and maintain regulatory compliance.
Through our Trust Portal, you can:
- Learn about our security and compliance program.
- Review details about our security controls and practices.
- View a list of subprocessors.
- Access frequently asked questions.
- Request compliance documentation (such as SOC 2 or ISO certifications).
- Stay informed on security updates and announcements.
Our goal is to make your vendor review process as efficient and straightforward as possible.
Access the 8x8 Trust Portal
It provides a streamlined, self-service experience for reviewing our security and compliance posture.
Why Does a Trust Portal Matter?
As organizations grow, security and compliance reviews become increasingly important in purchasing decisions.
The 8x8 Trust Portal is designed to:
- Provide transparency into our security posture
- Enable self-service access to relevant documentation
- Accelerate security reviews and due diligence
- Reduce delays in procurement and contracting processes
By making key information readily accessible, we help your security and procurement teams complete evaluations more quickly and confidently.
How to use the Trust Portal?
The Trust Portal provides access to our security, privacy, and compliance information.
- Browse Resources: Use the navigation menu to explore certifications, reports, security controls, FAQs, and subprocessor information.
- View or Request Documents: Select a certification or report to see details and request access where required.
- Find Answers Quickly: Review our security controls and FAQs to support your due diligence process.
- Subscribe for Updates: Click “Subscribe to Updates” to be notified of any changes.
- Use AI Chat: Ask the AI chat feature for quick answers to common security and compliance questions.
Access to certain documents, like SOC 2 reports, may require accepting an NDA. The Trust Portal simplifies this secure process.
If you have additional questions that are not addressed within the Trust Portal, your 8x8 representative can assist you further.
When Should I Review the Trust Portal?
We recommend reviewing the Trust Portal early in your evaluation process. Sharing it with your internal security or compliance teams at the outset can:
- Accelerate due diligence
- Enable earlier technical validation
- Increase confidence in 8x8’s security posture
The Trust Portal remains a valuable resource throughout the lifecycle of your relationship with 8x8.