Overview
This FAQ addresses common questions regarding the enforced data retention policy for 8x8 Analytics for Work historical data. As part of this policy, access to Analytics for Work data older than two years will no longer be available.
Applies To
- Analytics for Work
- Data Retention
Frequently Asked Questions (FAQs)
Why is this change happening?
This update is part of our ongoing efforts to:
- Ensure compliance with our data retention policies.
- Optimize system performance and efficiency.
- Enhance data security and privacy.
When will the historical data deletion take place?
Starting July 1, 2025, all 8x8 Analytics for Work data older than two years will be permanently deleted and will no longer be accessible through the Analytics for Work public API or any other interface.
Please note that access to data through the 8x8 Work Analytics UI has always been limited to the past two years, and this change will now extend to the Analytics for Work public API as well.
Can I request to recover the data after this data deletion?
This data deletion process is irreversible, and the deleted data cannot be recovered.How can I retrieve data before it is deleted?
There is no built-in download or export functionality. However, you can retrieve data by making API requests and storing the responses externally as needed. We recommend treating the retrieved data according to your preferred storage and backup policies.
Will any actions be required before data deletion?
There are no specific requirements, however, we recommend the following if you wish to retain your historical data:
- Inform all relevant teams within your organization about this change.
- Retrieve and securely store any necessary historical data before the deletion date.
Why should I be concerned about this data deletion?
If you rely on Analytics for Work data older than two years for reporting, dashboards, analytics, or any other purposes, this change may impact your workflows. Please ensure that your systems can function correctly without access to historical data beyond this retention period or you can retrieve and store the data on your end before the deletion date to continue using it for your purposes without modifying your system's workflow.
Will this data deletion be an ongoing process?
On July 1, 2025, all Analytics for Work data older than two years will be permanently deleted. While data deletion will continue to occur at regular intervals, we recommend that you no longer rely on data older than two years.
Which public API and endpoints are affected?
The affected public API endpoints for accessing historical data can be found in the Work Analytics Historical section at:
Additional Information
For further assistance, please Contact 8x8 Technical Support, your Account Manager, or Customer Success Manager.