Fax Service is Missing From 8x8 Work for Desktop

Symptom

Applies To

• 8x8 Work for Desktop
• Admin Console
• Internet Fax

Resolution

License Issue

1. Log in to 8x8 Admin Console.
2. Select Users.
3. To the right of the affected user, select Edit (pencil icon).
4. Scroll down to Services and permissions and confirm that the user has a license assigned that includes fax services (X2 minimum).
5. Assign a license if one isn't already assigned, and click Save.
   
   

Missing Fax Number

1. If a license is already assigned to the user, scroll down to Fax notification settings.
2. Verify that a fax number has been assigned.
3. Assign a phone number if needed and click Save.
   
   

8x8 Work Issue

1. If a fax number is already assigned to the user, remove the fax number by clicking the X next to it.
   
   
2. Go back and re-add that fax number and Save again.

Cause

• License Issue: An appropriate license allowing fax services may not be assigned to the user.
• Missing Fax Number: No fax number has been assigned to the user.
• 8x8 Work Issue: 8x8 Work has not received the user setting change from Admin Console.