Symptom
- Phone numbers cannot be assigned to users.
- One of the following banner errors may appear:
- "User settings saved with errors. Failed at extension update."
- "User settings saved with errors. Failed at Phone Number assistant sending welcome email."
Applies To
- Admin Console
- 8x8 Work User Extension Phone Numbers
Resolution
As a workaround Workaround:
- Login to Admin Console, Users, and go to the edit user page.
- Shorten the user's first name to 30 characters or less.
- After shortening the name, successfully save the phone number assignment through the Admin Console.
- This workaround has been tested and confirmed to be successful.
Cause
One of the system's databases has a 30-character limit for user first names. When a user's first name exceeds this limit, an error occurs during phone number assignment.