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Can You Bulk Download Cold Storage Call Recordings Via 8x8 API?

Updated: 02/05/2026

Question

Can you download Call Recordings that are in Cold Storage using the 8x8 API?

Applies To

  • 8x8 Call Recording
  • Cold Storage
  • API

Answer

Bulk download of cold storage call recordings is not available via the 8x8 API. Cold storage call recordings are archived and need to be unarchived before they can be downloaded.

Additional Information 

You can use API to download call recordings for hot storage only.
To download cold storage call recordings, please follow this:
How to Download/Restore Call Recordings from 8x8 Admin Console