Question
What lists and reports can I export from 8x8 Admin Console, Configuration Manager for Contact Center, or Analytics?
Applies To
- Admin Console
- Configuration Manager for Contact Center
- Analytics for 8x8 Work
- Analytics for Contact Center
- Agent Workspace
Answer
In Admin Console you can export the following information:
- List of Users
- List of Phone Numbers
- List of Devices
- Event Audit Report
- List of Contacts
In Agent Workspace you can export a report on Campaigns.
In Configuration Manager for Contact Center you can export a PDF of Script Details.
In Analytics for 8x8 Work and Analytics for 8x8 Contact Center you can export reports such as:
- Call Details
- Call Summary
- Agent Interactions
- Agent Status
- Queue Interactions
- Interactions Summary
- Digital Channels
- Custom Reports
- Script Paths
Additional Information
For more information on available reports, see the product documentation for Analytics for 8x8 Work and Analytics for 8x8 Contact Center.