Objective
Learn more about the features of the 8x8 Quality Management Screen Recorder Profile.
Applies To
- 8x8 Quality Management
Procedure
- Log in to your 8x8 Application Panel.
- Select Quality Management & Speech Analytics.
- Select Settings > Service > Screen Recorder Profile.
Resolution
This is the maximum supported resolution.
Extend Video Recording
Use the platform wrap-up time or extend the recording length by X seconds after the call ends. The maximum length the recording can be extended by is 600 seconds.
Show Tray Icon
This option is used to show/hide the screen recorder client tool Icon from the Taskbar.
Example: when Show toolbar is set to Yes, then the icon tray is displayed. The below screenshot is from a Windows 7 OS taskbar.
Note: In most scenarios, for the Agent Profile, the use-case would be to hide the Rocket Icon.
Manual Control
The Manual control option allows the agent to:
- Open the Rocket Icon or 8x8 Screen Recorder tool
- Start
- Pause
- Stop the recording process
Note: As a secondary use-case, this function allows the end-user to record his/her screen without the need of using a third party tool.
Allow Comments
Allow agents to add comments from the desktop toolbar. If enabled, then the agent is allowed to add comments while their screen is recorded. The comments are added and displayed in the video timeline.
Record Concurrent Calls
Toggling this setting on allows agents to record interactions on more than one line at a time.
Adjust Video Quality
Toggling this setting on allows you to set recording percentage target, file size limits, duration limits, max bandwith, etc.
Recording Target
This option allows you to configure the recording percentage of the total number of video calls per Agent. In all scenarios, our recommendation would be to set the 100% threshold.
File Size Limit
Total audio file size calculated in bytes. The default option is set to 0, which means Unlimited.
Duration Limit
The total number of seconds that can be recorded. The default threshold is set to 0, which means Unlimited.
Max Bandwidth
Maximum bandwidth expressed in kbps. The default threshold is set to 0. To be decided by the internal IT department, based on the LAN specs with respect to Upload speed.
Upload Interval Start / End
The upload interval of 24h that can be set for the client tool to upload all MP4 files to 8x8 cloud storage. Delayed file upload, saves bandwidth usage during peak hours.
Frame Rate
Total numbers of frames/second. The default threshold is 2 frames/second. More than 2 frames will increase the media file size.
Cluster
This option is used only for troubleshooting purposes by the 8x8 Support team.