System Requirements
- Operating System
- Windows 10 and newer
- MacOS 11 Big Sur and newer
- With upcoming version 8.30, support for MacOS 11 (Big Sur) ends on January 13, 2026.
- See: MacOS 11 (Big Sur) Compatibility Change for 8x8 Work Desktop Version 8.30
- MacOS 10.15 Catalina is no longer supported starting with 8.20
- Hardware Requirements
- 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended
- 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
- 20 GB of available hard-disk space (64-bit)
- Bandwidth
- Minimum 1.5 Mbps down/up or better (broadband wired or wireless)
- For HD video meetings minimum 2 Mbps
For a complete list of requirements, refer to the X Series Technical Requirements.
What's new in this release?
Version 8.32 published on 04/02/26.
The key features in 8x8 Work for Desktop v 8.32 are:
8x8 Authentication Security Update
- Between February 1 and March 31, 2026, Multi-Factor Authentication (MFA) will become mandatory for all accounts using 8x8 Authentication.
- This change enhances account protection and aligns with industry best practices for secure access.
- Please refer to the FAQ for full details and setup guidance
Give admins control over DID visibility
- Keep your organization's directory clean by controlling whether users' DIDs (direct phone numbers) are displayed across 8x8 Work.
- Enable or disable DID visibility for users via a new setting in Admin Console -> Work Apps Settings.
- When disabled, DIDs are hidden across contact cards, search results, call history, logs, and voicemail views.
Smoother Citrix detection on WorkWeb
- Smoother Citrix detection on WorkWeb Chrome's updated Local Network Access policy now requires users to explicitly grant permission before WorkWeb can probe for a Citrix environment. To ensure a seamless experience, WorkWeb now automatically detects when this permission is needed and prompts users to allow local network access via their browser. The banner dismisses automatically once the user responds. If Citrix runtime is not found, users receive a clear warning with a link to the setup guide. Read more about the latest changes.
Other enhancements and fixes
- The message options menu now responds faster with the animation and delay removed for a smoother experience.
- When creating a new room, the privacy setting now defaults to private instead of public. You can still switch to public during the creation process if needed.
Windows Users
8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.
EXE Version for Per-User Deployment (Recommended)
The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.
What to Consider
- EXE version will be installed to %LOCALAPPDATA%.
- Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
- No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
- Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention.
- If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
MSI for Machine-Wide Installation (Only If Needed)
For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. See Manage 8x8 Work for Desktop Updates and Installations.
What to Consider
- Single installation on a machine that multiple users that use the computer can leverage.
- IT Admins are required to manually keep Work for Desktop up-to-date and secure.
macOS Users
- Download and install 8x8 Work for Desktop for macOS (Intel) (DMG file).
- Download and install 8x8 Work for Desktop for macOS (M1, M2, M3 & M4) (DMG file).
Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.
General Troubleshooting
- For issues with installation on Windows, try running Microsoft's Program Install and Uninstall Troubleshooter.
- If you are unable to update Work for Desktop and you were migrated from Account Manager to Admin Console, see Can’t Upgrade to the Latest Version of 8x8 Work for Desktop.
- When logged into 8x8 for Work, the phone icon is on the left-hand side and shaped like a phone receiver. If you hover over it, the text "calls" will appear.
- If your app is closed, it will not ring. Ensure your app is open so calls come through.
Previous Versions of Work for Desktop
If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.
- Work for Desktop v8.31 for Windows 64-bit (.exe)
- Work for Desktop v8.31 for Windows 64-bit (.msi)
- Work for Desktop v8.31 for macOS (Intel)
- Work for Desktop v8.31 for macOS (M1, M2, M3 & M4)
Documentation
By clicking the links to download above, you acknowledge and accept the 8x8 Terms of Use.
Additional Information
Question: I have two 8x8 versions installed, 8.30.2.10 and 8.30.2-b10, what is the difference?
Answer: There is no difference, they are the same build.
Question: Where do you I go to enable the callback feature?
Answer: 8x8 Work for Desktop doesn't have a supported callback feature.