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Send Support Logs from 8x8 Contact Center Agent Workspace

Updated: 05/15/2025

Objective

Send Contact Center Agent Workspace logs to 8x8 in relation to a Support Case.

Applies To

  • Agent Workspace

Procedure

Once an issue has occurred or been reproduced:
  1. From the Agent Workspace menu in the upper left corner of the page, select Send logs.
  2.  Insert the details.
     
    Agent Workspace Send Logs Insert Details.png
  3. Attach any relevant files.
    Agent Workspace Send Logs Attatch Files.png
  4. Click Submit.
     
    Agent Workspace Send Logs Submit.png
  5. Click Cancel.
     
    Agent Workspace Send Logs Cancel.png
  6. Update the support case to advise logs have been sent.

Video Guide

Additional Information 

Use this form only after contacting support and receiving a case number.
Before submitting this form:
  • Open a support case.
  • Enter your case number.
  • Describe the issue and steps to reproduce.
  • Attach screenshots or videos (up to 10 MB).
  • Only 8x8 logs are collected—no browser data or sensitive info is collected. Submissions without a case number will not be processed.