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Changing Outbound Caller ID in 8x8 Work for Desktop

Updated: 04/04/2025

Objective

Change your outbound caller ID in 8x8 Work for Desktop.

Applies To

  • 8x8 Work for Desktop

Procedure

  1. From 8x8 Work, select your profile icon.
  2. Under Caller ID click the drop-down arrow to select an external caller ID.
  3. You can also select Block Caller ID if you do not want to display caller ID. This will appear to the destination as Blocked or Anonymous.
  4. If you cannot make any selections to your caller ID then your admin has locked your extension to a specific number or caller ID.
Note: The destination carrier may not have updated caller ID records if the phone number that is selected in 8x8 Work has not been updated recently. This is not an 8x8 issue. Destination carriers update their caller ID (CNAME) database on their own timeline. 8x8 cannot dictate or request frequency of when destination carriers update their database. We can only update and confirm our CNAME database is correct and accurate.