Records Are Not Loaded In Campaign When Search Filter Contains And

Updated: 01/13/2025

Symptom

Records are not loaded into the campaign when the search filter contains " and ".

Applies To

8x8 Contact Center
Campaigns

Resolution

Use a like filter.
Replace the " and " in the campaign filter with a wildcard %.

For example, instead of a search for "= New and existing" search for "like New%existing"

campaign serch equals.png

campaign search like.png

Cause

There is a known issue where the and is removed from the search text and, therefore, does not match the intended results.