Objective
Make an 8x8 Contact Center agent a Super User.
Applies To
- 8x8 Contact Center
- Super Users
Procedure
Note: Users must be listed as a Contact Center Admin in Admin Console to enable the Super User option to be selected. For more information, see How to Set a User as a Contact Center Admin in 8x8 Admin Console.
- Log in to Configuration Manager for Contact Center.
- From the left menu, select Users.
- To the right of the desired user, select Edit (pencil icon).
- Navigate to the General tab.
- Under Role, select Super User.
- Select Save.
- The user will need to log out and log in.