Symptom
You are unable to view your colleagues' presence in 8x8 Work for Desktop.
Applies To
- 8x8 Work for Desktop
- Admin Console
Procedure
Adjust the Contact Directory Scope in Admin Console settings.
- Log in to Admin Console.
- Select Users.
- To the right of the affected user, select Edit (pencil icon).
- Under Basic Information find Contact Directory Scope, which will be set to PBX.
- Change this setting to Company.
- Select Save.
- Log out and log back in to Admin Console.