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Create a Call Queue in Admin Console

Updated: 05/21/2026

Objective

Create a Call Queue in 8x8 Admin Console.

Applies To

  • 8x8 Admin Console
  • Call Queues

Procedure

  1. Log in to 8x8 Admin Console. 
  2. Select Call Queues.

    2019-08-19_14-22-37.png
  3. Select Create Call Queue.
    2019-02-07_11-22-23.png


    Note: If you have not created a Call Queue before, select Create Call Queue in the middle of the page.
    2019-02-07_11-17-17.png
Question: Can a person bypass the IVR message in a Call Queue?
Answer: No. If a prerecorded message is playing, callers must listen to it in full before they can press a key to route to voicemail. As a workaround, you can add a short note at the beginning of your recording letting callers know they can press 2 to skip straight to voicemail. 
Important Note: The initial queue greeting will only play if all agents are currently busy.
Question: What type of license needs to be enabled for a user to become a member of a Call Queue?
Answer: Users need a user's profile that has at least an X1 license assigned to it before it can be added to a Call Queue.