Objective
Set up and update your recurring autopayments using a credit card or ACH direct debit.
Auto Pay Overview
- Your monthly bill is automatically charged to your credit card or ACH bank account on file.
- Auto-Pay Date: 2nd of every month
- Grace Period: Until the 15th
- Late Fee: $10 after the 15th
- Risk of Service Suspension: If payment is not received by the 15th
- 8x8 uses CyberSource, a secure third-party credit card payment processor.
Procedures
1. Log in to your portal and click on the My8x8 panel.
2. Click Payment methods from the billing drop-down menu.
3. Click "Add Payment Method" to start the process of adding a new payment option to your account.
4. You also have the ability to manage your payments through your Accounts Payable Assistant by clicking on the Manage Payments option from the Billing Support Center dropdown menu.
5. Proceed by clicking "Credit Card" to enter the required payment method information.
6. Click "Add Credit Card" to enter your credit card details for billing.
7. Click "Ok" to confirm adding the new credit card to your payment methods.
8. A new window will open with the required payment information. Be sure to scroll down and save the updates.
9. If ACH direct debit payment is desired, click on the ACH tab and proceed by clicking continue.
10. A new window will open up, and fill in the required ACH information. Be sure to scroll down and save the information.
You have successfully updated your payment methods in the 8x8 Support Portal by adding and configuring new ACH and credit card options. Your billing information is now current and ready for future transactions.
Make A One Time Payment
If your account is suspended and you need to make a one-time payment, please see How to Pay your Bill When Credit Card Autopay is Declined.