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8x8 Work Call Queue Callers Not Offered Option for Voicemail

Updated: 03/27/2025

Symptom

Call Queue callers are not offered option to "press 2 to leave a voicemail." It was working before. Other queues with the same setting are working.

Applies To

  • Call Queues
  • Voicemail
  • Admin Console

Resolution

Toggle "Allow callers to leave voicemail, Caller may press "2" to leave message" and adjust the Repeat queue message interval.
  1. Log in to 8x8 Admin Console.
  2. Select Work Groups.
  3. Select Call Queues.
  4. To the right of the desired call queue select Edit (pencil icon).
  5. Select IVR Message.
  6. Change Repeat queue message interval from 15 to 17.
  7. Turn off Allow callers to leave voicemail.
  8. Select Save.
  9. Turn on Allow callers to leave voicemail.
  10. Select Save.

Additional Information

For more information about Call Queues and IVR Message settings, see our product documentation: Set up Call Queues > Set Up Call Queue IVR Messages.