We are excited to share that our enhanced Self-Service Billing Portal, powered by Gaviti: Accounts Payable Assistant is now Live!
This upgrade is designed to give you a clearer, simpler, and more efficient way to manage your billing and account activity all in one secure, easy-to-use place.
New & Existing 24/7 Self-Service features include:
- Simplified Account Overview – See your summary of Open vs. Closed and Disputed invoices. View your Account Credit Limit (where applicable).
- Bill Statement Management –View & download bill statements, monitor Credit Card payment status, submit promise-to-pay, upload remittance, and see additional details at individual transaction levels.
- New Support Center - Offers a quick, centralized location to access the following:
- Contract Insights – Easily access your contract start date, end date, sign-up up and renewal dates.
- Account Information -Quickly see your account status (Active/Suspended), Billing frequency, payment terms, and currency
- Manage Payment Methods – Update, add, or maintain your saved credit card or ACH information for faster, secure checkout (only for Auto-Pay customers)
- Manage Billing & AP Contacts – Keep your Invoice To and Accounts Payable contacts up to date so billing and payment confirmation communications reach your correct team.
- 8x8 Billing Support Center– Explore step-by-step help articles, videos, and FAQs directly from the portal, covering how to view your bill statements, manage payment methods, understand your charges, and more.
- My Support Portal Integration – Seamlessly access your 8x8 Support Portal to access our AI ChatBOT, view and manage all your account support cases, and open General Billing Inquiry cases.
- Self-Service Dispute Management – Use the Billing Portal to streamline submission and monitoring of invoice disputes.
Please review this video for an overview of our New Billing Portal.
We understand that transitioning to a new billing experience can take some getting used to. To help make things easier, we've outlined a few helpful tips and important information below.
Billing Portal BEST Practices:
- What do I do if I receive an "Opps, Please contact your Administrator" error message when logging into the new portal?
Please refresh your browser to enable the new portal. If that doesn't fix the issue, please log a billing support case. Please note that it will take 24 hours for new AP contacts to be updated and to have access to their portal.
- Looking for a paid invoice from a previous month?
Select and Click on the Closed Invoices tab.
- Need to find the most recent transactions?
Click the Due Date column twice to sort by most recent.
- Can't find where to view and download bill statement?
Go to the View Bill column and select the available link.
- Why don't I see the "View Bill" option for certain transactions?
At this time, Non-Recurring Invoices, Credit Memos and recurring bill statements prior to May 2025 do not display a View Bill link button. To request a copy:
1. Select Actions at the transaction level & Choose Request Invoice
2. Or open a web case.
- Why do I get a "well, this is awkward" error message when trying to make a payment in the billing portal?
If you're enrolled in AutoPay with a credit card, your card on file will be automatically charged on the 2nd or 3rd of each month. To check the status of your payment, please refer to the Payment Status column in the billing portal. Only submit a one-time payment if the status shows "Declined."
Please note that approved one-time payments may take up to 24 hours to appear in the billing portal. Once the payment is successfully processed, the invoice will automatically move to the Closed Invoices tab.
Please note: ONLY users assigned with the “My 8x8” application can access the customer billing portal and support pages. If you do not have access, please check with your company’s Super Admin to enable access & review this article for assistance.