Edit an Agent's VCC Extension Number in 8x8 Admin Console

Objective

Applies To

• Admin Console
• 8x8 Contact Center

Procedure

1. Log in to Admin Console.
2. Select Users.
3. To the right of the desired user, select Edit (pencil icon).
4. Scroll down to Virtual Contact Center (VCC) agent settings.
5. Under Extension Number, type the new extension number.
   
   
6. Select Save.