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Install the 8x8 Work for Mobile App on Your Mobile Device

Updated: 11/04/2025

Objective

Install the 8x8 Work for Mobile app on your mobile device.

Applies To

  • 8x8 Work
  • 8x8 Express
  • Mobile Devices (Android, iOS)

Procedure

If you have an 8x8 extension and an Apple iPhone or iPad or an Android mobile phone or tablet, you can install the 8x8 Work for Mobile app to make and receive phone calls, as well as send instant messages and SMS texts, from your 8x8 extension.
  1. Ensure you have the 8x8 Work username and password assigned to your extension. If you have not received an extension welcome email or do not have these credentials, speak to your 8x8 system administrator to have them created or assigned.
  2. From your mobile device, download and install the app using one of the links below:
  3. Open the application and enter in the username and password for your extension to log in.
MANAGE CONTACTS
Your contacts are organized under: 
  • Company: Connect with coworkers on your company’s phone system.
  • My Contacts: Access contacts that are on your device and communicate with them from the app, and create personal contacts to use in 8x8 Work. Your device and personal contacts are visible only to you. To access your device contacts from 8x8 Work, you may need to allow app permissions.
  • Favorites: If you have contacts you frequently communicate with, mark them for quick access, and view them in your list of favorite contacts.
To mark favorite contacts:
1. In the contact details of a company or personal contact, tap the Mark Favorite Contact option to add the contact to your list of favorites.
2. To remove a contact from favorites, tap the Favorite Contact option in the contact details. Create personal contacts If you frequently communicate with contacts outside of your company, you can bring in contacts from your device, or create personal contacts from scratch.
To access device contacts:
1. Go to > Settings > Device Settings.
2. Enable app permissions to access your device contacts.
To create personal contacts:
1. Under Contacts > My Contacts, tap the New Contact option.
2. Add the desired contact details.
3. When you are finished, tap the Save option to add the contact to your personal contacts.
 
Still have questions? In the mobile app interface, open the menu and tap Help.