Overview
This article contains a list of all public ICA (Intelligent Customer Assistant) Knowledge Base articles.
Applies To
- 8x8 Contact Center
- ICA (Intelligent Customer Assistant)
- Cognigy
Public Resources
Support Process
Configuration and Troubleshooting
- Configuring ICA Voice
- How to Use the Forward-to-Variable Destination Node with ICA
- How to Check if an ICA Chat Tried to Handover to 8x8 Contact Center
- How to Check if an ICA Chat Reached 8x8 Contact Center
- How to Check if Calls are Reaching the Cognigy Chatbot from the Voice Gateway
- How to Find the Conversation ID of an ICA Chat Session
- How to Create a Snapshot on Cognigy
- How to Add a Contact to Your Intelligent Directory in Cognigy