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How to Contact US 8x8 Implementation Support

Updated: 10/28/2025

 

Objective

Contact Implementation Support through the My 8x8 portal during your initial implementation.

Applies To

  • X Series
  • Implementation

Procedure

  1. Check your My8x8 portal to see if you have an Implementation case open. If your Implementation Case was resolved, contact your Implementation Advisor or Sales Representative to re-open.
  2. Use the My8x8 Portal to leave a note on the existing Implementation case.
  3. The Implementation team will respond to requests within 1 business day (aside from US Holidays).