Objective
To forward calls from a queue within 8x8 Contact Center.
Applies To
- Virtual Contact Center
- Configuration Manager for Contact Center
Procedure
Follow the steps below for Forwarding calls within a queue:
- Log in to Contact Center Configuration Manager.
- Click Queues/Skills.
- Click Edit (pencil icon).
- Select the checkbox Transfer Incoming Calls to.
- Enter the phone number.
- Click Save.
Additional Information
Question: How to set up call forwarding for calls in a contact center queue after a specified hold time?
Answer: This can be done if it's part of the script's queue conditions. For instructions on how to do this, contact 8x8 Technical Support.