Configure Custom 0 Dial Out for Voicemail in 8x8 Admin Console

Updated: 03/27/2025

Setting up the ability to press zero in the middle of a voicemail prompt to route back to the operator.

Log in to Admin Console.
Click Users.
Click Edit (pencil icon) to the right of the User you wish to edit.
Under Voicemail Settings, toggle ON (blue) the setting to enable Custom 0 Dial Out.