Symptom
When attempting to generate an archive on 8x8 Admin Console's Audit Management page, the option is grayed out and clicking on it does nothing.
Applies To
- Admin Console
- Audit Events
Resolution
The Generate Archive option becomes active after a Date Range filter and Author filter are applied.
- Log in to Admin Console.
- Select Audit Management.
- Select the Search Filters box.
- Select Date Range.
- Select Is.
- Select one of the preset date ranges or a custom defined range.
- Select Finish.
- Select the Search Filters box.
- Select Author.
- Select is everyone.
- Generate Archive should now be active and clickable.
Cause
Required filters are not selected causing the Generate Archive option to be non-interactive.