8x8 for Salesforce Out of the Box Object Fields Used in Search

Updated: 01/08/2025

Question

What are the out of the box object fields used in Search in the 8x8 for Salesforce integration?

Applies To

8x8 Contact Center
8x8 for Salesforce

Answer

Object permissions need to be read for the following fields of the data dip will return an error. Permissions are defined on the Salesforce profile assigned to the Salesforce user. Below is the list of the permissions.

Account

Phone
Fax
Name

Case

CaseNumber
Contact.Phone
Contact.MobilePhone
Contact.HomePhone
Contact.AssistantPhone
Contact.Fax
Contact.Email

Contact

Name
MobilePhone
HomePhone
AssistantPhone
OtherPhone
Fax
Email
ID

Lead

phone
MobilePhone
Fax
Id
Email

Opportunity

name
Id
Account.phone

Additional Information

Click here to download a PDF version of the permissions sheet.