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Allow 8x8 Integration Panel In Edge Browser

Updated: 11/27/2024

Symptom

The 8x8 Integration Panel is not opening, or not loading or not connecting.
Users may see:
  • Pop-up blocked in the browser address bar.
  • Connection refused warning.
  • Blank Integration Panel.
  • Integration Panel spinning icon.
  • Integration screen pops or call log not working.
  • In the Integration Panel Settings, the integration is not connected to the CRM.

Applies To

  • 8x8 Work Integration with Salesforce or Netsuite or other CRMs
  • 8x8 Contact Center Integration with Salesforce or Netsuite or other CRMs

Resolution

Allow the 8x8 Integration Panel URL in the Edge browser Settings.
For 8x8 Work Integration:
  1. In Edge, select the Settings and More icon (the three dots in the upper right), and select Settings.
  2. On the left menu, select Cookies and site permissions.
    1. Under All permissions, open Pop-ups and redirects.
    2. Under Allow, add: https://cloud8.8x8.com.
  3. On the left menu select Cookies and site permissions.
    1. Under Cookies and data stored, open Manage and delete cookies and site data, the dialog Cookies and site data opens.
    2. Under Allow add https://cloud8.8x8.com  - Be sure to check the box Include third-party cookies on this site.
After changing to allow the 8x8 URL, the user may need to clear the Edge browser cache.
  1. In Edge Settings, on the left menu, select Privacy, search, and services.
  2. Under Delete browsing data, select Choose what to clear, the dialog Delete browsing data opens.
  3. Select Time range All Time, select Cookies and other site data and Cached images and files.
  4. Click Clear now.
For 8x8 Contact Center Integration:
  1. In Edge select the Settings and More icon (the three dots in the upper right), and select Settings.
  2. On the left menu, select Cookies and site permissions.
    1. Under All permissions, open Pop-ups and redirects.
    2. Under Allow, add: https://cloud8.8x8.com
    3. Under Allow, add: https://vcc-nax.8x8.com
      1. Change nax to the cluster of your 8x Contact Center tenant.  This is found in the URL when you log into the Configuration Manager for Contact Center.
      2. Be sure to check the box Include third-party cookies on this site.
  3. On the left menu select Cookies and site permissions.
    1. Under Cookies and data stored, open Manage and delete cookies and site data, the dialog Cookies and site data opens.
    2. Under Allow add https://cloud8.8x8.com  - Be sure to check the box Include third-party cookies on this site.
    3. Under Allow add https://vcc-nax.8x8.com 
      1. Change nax to the cluster of your 8x Contact Center tenant.  This is found in the URL when you log into the Configuration Manager for Contact Center.
      2. Be sure to check the box Include third-party cookies on this site.
After changing to allow the 8x8 URLs, the user may need to clear the Edge browser cache.
  1. In Edge Settings, on the left menu, select Privacy, search, and services.
  2. Under Delete browsing data, select Choose what to clear, the dialog Delete browsing data opens.
  3. Select Time range All Time, select Cookies and other site data and Cached images and files.
  4. Click Clear now.

Cause

Browser settings are not allowing the Integration Panel to open and function.