Symptom
Admin has no passphrase present in the My 8x8 Support Portal.
Applies To
- 8x8 Support Portal (My 8x8)
- 8x8 Admin Console
Resolution
- Log in to 8x8 Admin Console.
- Go to Menu > Roles & permissions > Assignments.
- Select Create Assignment.
- Under Assigned to, select the user.
- Select My8x8 Admin (default) as the role.
- Select Save.
Have the user log out and log back in to the My 8x8 Support Portal. The passphrase segment should now be visible.
Cause
My8x8 Access was not assigned in Admin Console.