Overview
At 8x8, we’re all part of the partner community. 8x8 offers the partner community a dedicated support team called PartnerXperience as an additional layer of support. The PartnerXperience team is a group of non-technical partner advocates who provide assistance with customer post-sale challenges by triaging and facilitating a resolution. This team is also our partner’s go to for partner relationship related inquiries. PartnerXperience managers triage and facilitate resolution on all inquiries including:
- Commissions / SPIFFs (8x8 Direct Partners Only)
- Billing Issues
- Implementation/Deployment Status
- Technical Support
- Post Sales Escalations
- Legal Questions
- Cancellations
Applies To
- 8x8 Partners
Case Management
Whether you need to create a new case or request updates to or escalate an existing case, contacting PartnerXperience is easy and responses are received within 24-48 hours.
Create A New Partner Case
- Log in to PartnerXchange.
- Select Support in the main navigation.
- Select PartnerXperience from the drop down.
- Select Create a Case.
- Complete the new case form and submit (An automated email will be sent with case number).
View An Existing Case
- Log in to PartnerXchange.
- Select View Existing Cases from PartnerXperience page to view status updates.
- If you see a case that you feel has met your expectations and is still open, you have the option to close that case.
Escalate A Customer Case
- Log in to PartnerXchange.
- Select Support from the main navigation.
- Select PartnerXperience from the drop down.
- Select View Existing Case and select the case in question.
- Select Escalate (available 24 hours after initial creation).
Additional Information
- For more information on Partner Support, see the Partner Support Help Guide.
- Ensure you have a customer case number to reference when contacting 8x8 Partner Support.
- Click here to access a guide to the 8x8 PartnerXchange Portal.