Symptom
When using the overhead paging system, you receive an error that says, "The paging system is not available."
Applies To
- Overhead Paging Systems
Resolution
- Verify if your overhead paging unit uses FXO or FXS mode. This can be done by reaching out to the overhead paging installer or by contacting the manufacturer to verify. Then set the proper configuration for the adapter.
- Verify that there is no stuck call on the paging extension.
If you are experiencing this issue, Create a Case with 8x8 Support.
Cause
One cause of this problem could be the ATA adapter cannot communicate with the overhead paging unit.
The other cause of this problem might be that there is a stuck call on the paging extension (only on FXO Mode).