Objective

Supported Devices

• Poly Rove B4 Base Station
• Poly Rove B20 Handset
• Poly Rove B30 Handset
• Poly Rove B40 Handset

Supported Features

• When Configured in multicell mode, the Rove B4 system will support up to 200 users/handsets.
  • Each base station supports up to 30 handsets (200 handsets requires at least 9 base units).
• The Rove B4 supports the B20, B30 and B40 handsets.
• High Availability:
  • If a primary or secondary base station fails, the system will recover (see below for more detail and exceptions).

Before You Begin

Device IP Addresses

• To determine the IP address of each device after plugging them into the network, it’s recommended to use an IP scanner or the network ARP table to pair each MAC address to an IP address.
• Before provisioning, the web interface of your devices can be accessed at the (unsecure) HTTP address: http://<device_IP_address>, using the default username (admin) and password (admin). Note that during the initial log in, a prompt will be displayed to change the default password. The original and changed password will work only until the device is provisioned for 8x8.
• After provisioning, the web interface of your devices can be accessed at the (secure) HTTPS address: https://<device_IP_address> with the username (admin) and its new password, which can be obtained from 8x8 Admin Console.

Retrieving Device Passwords

• Get Device Information and Passwords in 8x8 Admin Console

Configuration Procedure

• A Primary base
• One or more Secondary bases
• One or more handsets

Obtain the Primary Base Station MAC Address

NOTE: Only the Primary base and your handset devices are configured in 8x8 Admin Console. Secondary base stations are added to the multi-cell system as outlined later in this document.

1. To begin, select one of your Rove B4 bases as the Primary base station.
2. Record the 12-digit MAC address from the information sticker on the back of the device.
   • Note that your remaining base stations will all become Secondary bases.

Admin Console Configuration

• Add Your Devices to 8x8 Admin Console
• Configure User Profiles with their Required Device

Add Your Devices to 8x8 Admin Console

1. Log into 8x8 Admin Console, then click on Home > Devices.

2. In the 8x8 Admin Console, click on Add device model.

3. In the Add device model drop-down menu, select Poly Rove B4 Multi Cell DECT Base Station, then click Add device model.

4. Repeat the above steps for each handset type that will be used:
   • Poly Rove 20 Handset
   • Poly Rove 30 Handset
   • Poly Rove 40 Handset

Configure User Profiles

1. In 8x8 Admin Console > Home, click Users.

2. Click to select an existing user from the Users list, and click the pencil icon or click Edit in the right-side pane.

3. Scroll down to Voice basic settings.
4. Click the Device model dropdown menu and select the handset model you’re assigning to the user.
   • The Base device may pre-populate with your added base unit type.

5. If your company has more than one base unit, or more than one multi cell system, you should add a new Base device and assign it a unique, easily-identifiable name:
   1. Click the Base device drop-down menu and select Add new base.

2. In the drop-down menu select the Poly Rove B4 Multi Cell DECT Base Station.
3. In the Name field, enter a new display name for the new base unit.
4. Click Add device.

6. Select an activation option:
   • Input MAC address: This is the recommended option. Enter the MAC address of the base unit.
   • Use an activation code: This option allows you to perform device activation later.

7. Click Save to complete the changes for this specific user.
8. If additional handsets will be used with a specific base unit, repeat this process from step 1 above for each additional handset to be assigned:
   • In the Base device drop down, be sure to select the same base unit that you added and named earlier.

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Base and Handset Configuration

CRITICAL: After site surveys, the primary and secondary base stations will be connected to the network The primary and all secondary base units MUST have the same firmware version before the multicell feature is enabled, otherwise the devices will not sync. For the latest supported firmware version for the B4 base stations and all handsets, see the Recommended Firmware for Other Supported Phones section in our KnowledgeBase article What is the recommended firmware for 8x8 phones and analog adapters? ALSO: If your hardware was purchased from 8x8, then both the primary and secondary base stations should already be upgraded to the latest supported 8x8 firmware. If this is not the case, the primary base station will upgrade to the latest supported firmware as soon as it connects to 8x8 provisioning.

Primary Base Configuration

1. Navigate to System Management > Auto Provisioning in the phone's web interface.
2. In ITSP Provisioning, add https://obicfg.8x8.com/polyrove/ to the UCSServer field.
3. Click the Submit button.
4. Once the changes are applied, click the Reboot button.
   
   
   

Handset Registration

1. In the web interface, navigate to DECT Wireless > Handset Summary.
2. In the Specific Handsets section, check the [1] check-box, then click the Register button.

3. On the handset you wish to register, press the Menu button, navigate to the Settings icon, and press Select.
4. Navigate to Connectivity > Registration.
5. Navigate to the first empty slot and press Select.
6. When prompted, enter the PIN code.
   • If the pairing is performed before provisioning with 8x8, the pin code by default will be 0000.
   • If the base has already been provisioned with 8x8, the Pairing PIN can be found in the 8x8 Admin Console in the user’s Voice basic settings section.
   • Once pairing is complete, the handset will display the user’s extension and name. Note that if pairing is done before provisioning, the handset will display No Sip Registration.

7. If there are additional handsets to register, then repeat the steps above, selecting the appropriate Specific Handsets checkbox for each handset (2 for handset 2, 3 for handset 3, etc).

Secondary Base Registration 

NOTE: If your primary and secondary base stations already have the latest official firmware installed, you can skip this Secondary Base Registration section and continue to the next section: Multi-Cell Configuration.   For the latest supported firmware version for the B4 base stations and all handsets, see the  Recommended Firmware for Other Supported Phones  section in our KnowledgeBase article What is the recommended firmware for 8x8 phones and analog adapters?

1. In the web interface, navigate to Status > System Status.
2. Scroll to the Product Information section.
3. Verify the Value in SoftwareVersion for each device.

1. In the device's web interface, navigate to System Management > Auto Provisioning.
2. In the ITSP Provisioning section, add https://obicfg.8x8.com/polyrove/server.cfg into the UCSServer field.
3. Click the Submit button.
4. Once the changes are applied, click the Reboot button at the top-right.

IMPORTANT: Before proceeding to the next section, confirm that all firmware upgrades have been completed, and all base stations report the correct firmware version.

Multi-Cell Configuration

1. Navigate to DECT WIRELESS > System.
2. Under Multi-Cell Settings, uncheck the Default check box for Enable and ChainID in the Default column.
3. Check the Enable checkbox.
4. The ChainID can be left at 512, or another can be entered.
   • The ChainID must be the same for all base stations.
5. Click the Submit button, and when the changes are applied, click the Reboot button.
6. Once all base stations are enabled for multicell, each device should be rebooted to expedite the linking process.

REGARDING PASSWORDS: Once the multicell network is synchronized, the web interface password for all of the devices will be the same. The password will be generated from the MAC address of the primary base, and will be viewable in the 8x8 Admin Console under Home > Devices > View Device Report > Device Admin Password.

7. After approximately five minutes, log into the web interface of the primary station and check the status of the multicell group under DECT Wireless > Base Station Group.
8. Under Base Station Group Status Summary, the multicell group will be fully synced when the primary base displays Primary and the secondary bases display Locked in the DECT Property column.
9. After the multicell network has been set up and synced, the handsets can be registered.
   
   
   

High Availability

• If the primary base station loses connection, one of the secondary base stations will be promoted as the new primary. Once promoted, service will be restored in 2-4 minutes.
• If the original primary base is recovered, it will become a secondary base station, until the DECT chain is restored (see below in Primary Recovery section).
• If the original primary base cannot be recovered, some elements of the system will need to be reconfigured (see below in the Primary Replacement section).
• If any of the secondary base stations become unreachable, the other base stations will take over, assuming that there is overlapping coverage.

System Backup

Backing Up the DECT Chain

1. Log into the web interface of any of the devices and navigate to DECT Wireless > Base Station Group.
2. In the Base Station Group Status Summary section, ensure the primary base station is listed as Primary in the DECT Property column. Ensure that all the secondary base stations are listed as Locked in the Dect Property Column.
3. In the DECT Synch Source Recovery section, click the Save Tree button.
   • Note: The tree information is saved locally on the base stations. An external file is not generated.
     
     
     

Backing Up Handset Information

1. Log into the web interface of any of the base stations and navigate to Dect Wireless > Handset Summary.
2. In the Handset Status section, highlight and copy all of the handset information and paste in into a spreadsheet or other document.
   
   
   

System Restore: Primary Recovery

Important: Until the original primary is restored, it is important to note that the mutlicell system will not request any configuration information from 8x8 provisioning. This means that any changes in 8x8 Admin Console will not take effect until the original primary is restored. If the Dect Chain was not initially backed up, the original primary base can be restored by powering down all base stations and then powering up only the original primary. Then log in to the web interface, and when its status is displayed as the new primary, you can power up the remaining stations.

1. Log into the web interface of any of the base stations and navigate to Base Station Group > DECT Chain.
2. Click on the Restore Tree button.
   • The original primary (RPN00) will now appear at the top of the tree.
3. Once the original primary base is restored, it will automatically request its configuration file from 8x8 provisioning again after it is rebooted.
   
   
   

System Restore: Primary Replacement

• In the web interface, navigate to DECT Wireless > Base Station Group > DECT Chain.
  • A primary that has not recovered will not show up in the DECT Chain and will be set to Unknown in the Base Station Group Status Summary > DECT Property column.

1. In 8x8 Admin Console, update the MAC address for each of the users configured to the B4 base to that of the replacement base.
   • Note: At this point all the handsets will become deregistered, and calls cannot be placed or received.
2. Connect the new primary base station to the network and log onto its web interface.
3. Follow the instructions above in Configuration Procedure > Secondary Base Registration for adding a secondary base. If the new base has a different firmware version than the existing group, follow the steps to update the firmware and then enable the multicell on the device.
4. Confirm that once multicell is enabled, the new primary shows up as secondary in the Base Station Group > Base Station Group Status Summary.
   
   
   
   
    

5. Once the multicell group shows a locked status (see the screenshot above), unplug all the base stations except the base that will be the new primary. This will result in it being promoted from a secondary to a primary. Log in to the web interface of the new primary and confirm its new status.
   • In the Base Station Group Status Summary, it will appear as Primary, and all powered down base stations will display Unknown (see below).

6. Power up all the base stations, and after 2-4 minutes, they will show up as locked to the new Primary.
   
   
   

Final Replacement Steps

1. Navigate to System Management > Auto Provisioning.
2. Scroll down to the ITSP Provisioning section.
3. Update the UCSServer field with the following complete URL:
   • https://obicfg.8x8.com/polyrove/
4. Update the Provisioning Primary field with the MAC address of the new primary.
5. Click Submit to save your changes.
6. Reboot all base stations, including the primary.

• Get Device Information and Passwords in 8x8 Admin Console