View Transaction Code Data in 8x8 Streaming API (SAPI)

Updated: $date.format('MM/dd/yyyy', $newDate)

Objective

View Transaction Code list IDs and Transaction Code IDs in Configuration Manager for Contact Center.

Applies To

Configuration Manager for Contact Center
Transaction Codes
Streaming API (SAPI)

Procedure

Log in to your 8x8 Application Panel.
Select Configuration Manager for Contact Center.
From the left menu, selecct Transaction Codes
Select the dropdown arrow next to the Used column, then select Columns > ID to enable the list ID column.
The list ID column will now appear.
To view individual transaction code IDs, edit one of the lists and select the Codes tab.
Select the dropdown arrow next to the Used column, then select Columns > ID to enable the transaction code ID column.
The transaction code ID column will now appear.

SAPI will send any selected Transaction Codes in applicable events with the label tclSelectedItems.

Below is an example where two transaction codes were selected after a campaign call. In the listed data 81 is the list ID and 221 and 241 are the individual Transaction Codes selected.

{"attachedDataKey":"tclSelectedItems","attachedDataValue":"81|221,81|241"}

The current data flowing to SAPI limits the disposition code to one value only, which will be the value of the first Transaction Code in the list. But if an agent selects multiple transaction codes after a call, all selected transaction code IDs will be displayed in SAPI.

Known Issues

The ID columns disappear in Configuration Manager if you leave the page. You have to re-enable them each time you're on the Transaction Code pages if you want to view them.

Additional Information

For more information, see 8x8 Contact Center Streaming API.