8x8 Contact Center Dynamic Campaign API Configuration

Objective

Applies To

• 8x8 Contact Center
• Dynamic Campaign
• API

Procedure

If you do not confgure a filter all customer records will be added to the campaign.

Configure the Outbound Setup

1. Log in to Configuration Manager for Contact Center as an admin.
2. Go to Outbound Setup.
3. Click CRM Objects.
4. Click + Object.
5. To the right of Object, click +.

Configure the Campaign

1. In Contact Center Configuration Manager, go to Campaigns.
2. Click + Campaign.
   
   
3. Complete the required fields.
4. Check the boxes next to This campaign is enabled and Dynamic Campaign.
   
   
5. Click Save.
6. Go to Campaigns > Filter.
   
   
7. Here you can create a filter. In this example, we filtered for the customer where voice equals 111111111111.
8. Click Test and check the result.
9. Save and return to campaign list.
10. The campaign is now ready.
    
    

Additional Information