Searching Calls in 8x8 Quality Management

Updated: 11/05/2024

Objective

Use the Search Calls Page to find calls listed for a specific date or simply retrieve all the calls.

Applies To

  • 8x8 Quality Management
  • Calls

Procedure

  1. In Quality Management, from the left-hand side panel select the Search Calls Page.
      
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  2. Click + to add a new tab. Note: You can easily Use the Sample_Calls tab to perform the search, just make sure to remove the Label: is Samples from the Search section, and of course select the required date from the Date-Picker.
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  3. Click the Date-picker drop-down to select a required date.
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  4. Click OKNote: Select the option Clear > then Search if you wish to find all calls listed.
  5. Click Search to run the Search command.
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