Symptom
In 8x8 Agent Workspace, an agent's status shows as Busy even though the interaction is ended.
Applies To
- Agent Workspace
- Status
Resolution
- Log in to Agent Workspace as a Supervisor:
- Select Menu > Monitoring Drop-Down to launch a new window.
- Go to the Agent Management Section.
- Select the Monitor tab.
- Hover over the agent you want to log out.
- Select Logout for the selected agent.
This will force log out the agent and end the call. The agent will need to log back in to Agent Workspace.