Objective
Change your preferred language and which voiceover is used in Say Nodes with text-to-speech in 8x8 Contact Center.
Applies To
- 8x8 Contact Center
- Inbound Phone Scripts
Procedure
- In Configuration Manager go to Scripts, select the Phone tab, and from the list select the relevant script.
- Select the Script tab and on the Say node, then select edit.
- In the Say Node you can edit all the objects described above. Select OK to save the changes in the Say Node.
Note: When you want to change the language and voice, language should be changed first so you could see the available voices for that specific language.
- Once all Say Nodes are updated in your script, select Save to update your script.
Additional Information
What is text-to-speech?
This object converts programmed text and variable objects such as phone number and queue position into speech. The Say object is also interruptible or not. For details, see our documentation on Text-to-Speech.
Question: Can I download text-to-speech output as a WAV file?
Answer: No
Question: Can I adjust the speed of text-to-speech?
Answer: No
Question: Are there text-to-speech options for external voicemail greetings?
Answer: No
Question: How to change the language settings in the 8x8 Contact Center application.
Answer:
- You can update the language in Admin Console > Users > Basic Settings.
- For Contact Center, go to Configuration Manager > Users > General Tab > there will be a section for language.
- Visit this link for more details: