8x8 Contact Center Admins Unable to Edit or Save Changes After Being Assigned Admin Rights

Updated: 11/21/2024

Symptom

8x8 Contact Center admins are unable to save changes after being assigned admin rights.

Applies To

8x8 Contact Center
Configuration Manager for Contact Center
Super User

Resolution

In order to save changes within Configuration Manager for Contact Center, the admin needs to be a super user.

Log in to Configuration Manager for Contact Center as a super user.
Select Security.
Select Roles.
Next to Super User, select Edit (pencil icon).
Select Assignment.
Next to the Username, select Assign.
Select Save.

This can also be done by assigning the role in the User section.

Log in to Configuration Manager for Contact Center as a super user
Select Users.
Select Edit to the right of the required user.
Under Role, select Super User.
Select Save.

There may be a discrepancy between the settings in the Security tab and Users tab. Make sure that roles are set correctly in both sections.

Cause

This issue can occur when a newly created admin is assigned default privileges.