Question
There is a Session Timed Out status code in Analytics for 8x8 Contact Center. Why does this occur?
Applies To
- Analytics for Contact Center
Answer
The default Agent Session Time Out value set is 7200 seconds (2 hours) for a session, this cannot be changed. The Session Time out can occur when:
- An agent is logged out by the system two hours after being inactive. Inactive means that the session between 8x8 Contact Center and Agent Workspace (Web Browser) was closed without a proper logout. This can occur by:
- Closing the browser or browser tab without logging out of Agent Workspace.
- Closing the laptop or putting the laptop in sleep or hibernate.
- If the agent is logged in and the browser is not closed then the session exists, therefore the agent won’t be logged out after two hours even if they don't touch the interface.