Objective
Resubmitting a porting request after it fails in Admin Console.
Applies To
- Admin Console
- Number Porting
Procedure
In the event you receive an Account or PIN Rejection, follow the Account or PIN Rejection instructions. Otherwise, continue with the information below.
- Log in to Admin Console.
- Select Phone Numbers.
- Locate the phone number you are porting.
- Check the status of the port and make sure to take note of the reason for failure found by clicking the info button in Admin Console. Note: The Info button gives you instructions to reach the 8x8 Number Transfer team.
- To the right of the number, select More Options (three dots) then select Resubmit Porting Request.
- All the information from the first request will be displayed. Make sure to update the information mentioned in step 4.
Account or PIN Rejection
Sometimes carriers put PIN protection on their numbers. Contact your former provider to get the PIN then resubmit the request with the updated information. If you are unable to enter a PIN during the resubmission, add the PIN along with the numbers you wish to port to your existing porting case so that we can progress your number porting request.
- Log in to your 8x8 Application Panel.
- Select My 8x8.
- Select Support.
- Select the relevant Case number.
- Post a comment with the correct Account/PIN information. You can also add attachments if needed.
- Select Share.