Question
To which countries can I place unlimited calls based on different X Series licenses?
Applies To
- X Series
- Calling Countries
Answer
X Series license plans include unlimited (subject to 8x8 fair-use policy) calls to standard-tariff landline and mobile numbers in each country, unless indicated otherwise.*
Unlimited, unmetered calling applies to business telephony users (X1/X2/X3/X4) for the listed calling zones. For 8x8 Contact Center users (X6/X7/X8), there is a pooled fair-usage allowance of 4,000 total (inbound and outbound) call minutes per user per month. Additional minutes are billed at standard 8x8 rates. This excludes inbound calls from 8x8 toll-free numbers, as all such calls are metered at standard 8x8 toll-free termination rates.
Calls to premium-rate, special services, and out-of-zone numbers are metered and billed at the prevailing 8x8 rates. You can build your rate card here.
+ X1 licenses for different zones cannot be mixed on the same system.
* Excludes mobile calling.
X1
Unlimited domestic calling within the country associated with the license (UK, Ireland, USA, Canada, Australia or New Zealand). This means that if you are a US-based customer with a UK phone number, your license includes unlimited domestic calling within the US, regardless of the country affiliated with the license.
X1 Nationwide
Unlimited domestic calling within the country associated with the license:
- United States
- Canada
- United Kingdom
- Ireland
- France
- Germany
- Netherlands
- Spain
- Australia
- New Zealand
X2
Unlimited calling within 14 Countries:
- Australia*
- Canada
- France*
- Germany*
- Ireland*
- Italy*
- Netherlands*
- New Zealand*
- Puerto Rico
- Spain*
- Sweden*
- Switzerland*
- United Kingdom
- United States
X3
Unlimited calling within 32 Countries:
- Australia
- Belgium
- Brazil*
- Canada
- China
- Denmark
- France
- Germany
- Guam
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy*
- Luxembourg*
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland*
- Portugal*
- Puerto Rico
- Romania
- Slovakia
- South Korea
- Spain
- Sweden
- Switzerland*
- Taiwan*
- United Kingdom
- United States
X4, X5, X6, X7, & X8
Unlimited Calling within 48 Countries:
- Argentina*
- Australia
- Belgium
- Brazil*
- Canada
- Chile
- China
- Cyprus*
- Denmark
- Dominican Rep
- Finland
- France
- Germany
- Greece
- Guam
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Israel
- Italy*
- Japan*
- Luxembourg*
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Peru
- Poland*
- Portugal*
- Puerto Rico
- Russia*
- Romania
- Singapore
- Slovakia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland*
- Taiwan*
- Thailand
- Turkey*
- United Kingdom
- United States