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Enable or Disable a User from the Contact Directory in 8x8 Admin Console

Updated: 12/05/2024

Objective

Hiding your users from the contact directory that displays in 8x8 Work for Desktop and 8x8 Work for Mobile.

Applies To

  • 8x8 Admin Console
  • 8x8 Work for Desktop
  • 8x8 Work for Mobile
  • Contact Directory

Procedure

  1. Log in to 8x8 Admin Console.
  2. Select Users.
  3. Next to the desired User, select Edit (pencil icon).
  4. Under Basic Information, select the toggle to disable the ability to Display contact in company directory. The toggle is gray when the setting is disabled, and blue when the setting is enabled.
  5. Select Save.
Note: If this setting is disabled, users will not have their status presence available. If you would like to keep presence status active within 8x8 Work the user must be enabled in the contact directory.