Objective
Blocking spam or other unwanted calls to your 8x8 system.
Applies To
- Unwanted Calls
- Admin Console
- 8x8 Work
- 8x8 Contact Center
Procedure
If you are experiencing spam calls, robo calls, or other unwanted calls to your 8x8 system, there are several actions you can take to address the issue.
|
What You Can Do |
What It Stops |
|---|---|
|
Specific repeat callers |
|
|
Overwhelming spam |
|
|
Robocalls |
|
|
Unwanted patterns or callers |
|
|
Hidden or masked callers |
|
|
Illegal robocallers |
|
|
Sales and telemarketing calls |
The following articles will walk you through updating your settings in 8x8 Work, Admin Console, and 8x8 Contact Center to prevent unwanted calls. If you need help applying these settings, contact your 8x8 system administrator.
Understanding Spam Calls
Blocking Calls in 8x8 Work
- How to Block Numbers in 8x8 Work for Desktop
- Block a Spam Call in 8x8 Work for Mobile
- Can I block SMS in 8x8 Work?
Blocking Calls in 8x8 Admin Console Settings
- Block Calls From a Specific Number in 8x8 Admin Console
- Block Calls From Groups of Numbers in 8x8 Admin Console
- Block Numbers for an Extension in 8x8 Admin Console
- Block Anonymous Calls for an Extension in 8x8 Admin Console
- This is effective against robocallers who hide their identity.
- Prevent Blocked Callers from Reaching the Auto Attendant in Admin Console
- Block Specific Callers from Reaching Auto Attendants, Call Queues, or Ring Groups
- Set Up Call Forwarding in 8x8 Admin Console
- Set Up Call Forwarding in a Ring Group in 8x8 Admin Console
Blocking Calls in 8x8 Contact Center
Other Options
- Get a New Number - If you’re receiving too many spam calls, you can ask your 8x8 system administrator to assign you a new number. Make sure to update your contacts and systems with the new number. Tip: Use the options above to help protect the new number from spam as well.
- Use Auto Attendants or Ring Groups to Screen Calls - Auto Attendants can prevent spam and robocalls by asking callers to press a button to continue. Example: “Thank you for calling. Press 1 to reach our team.” Robocallers typically can't respond to prompts and will be filtered out. You can configure this in the 8x8 Admin Console.
- Report Spam to Regional Communications Agencies - You can report spam and robocalls to the Federal Communications Commission (FCC) through FCC Consumer Complaints. Canadian users can report spam calls to the Canadian Radio-Television and Telecommunications Commission. UK users can report spam calls to the UK Telephone Preference Service.
- Join the National Do Not Call Registry - To reduce telemarketing and sales calls, register your number with the National Do Not Call Registry. This won’t stop scammers, but it helps reduce legal telemarketing calls.