Overview
XF Workspace is a Limited Audience product tailored to Fuze customers who are migrating to the 8x8 platform.
This article contains a breakdown of usage charges based on the following components of XF Workspace:
- Unified Communications (UC): For this UC component, there are four dedicated calling plans available which match the Fuze calling plans: Metered, Pro, International, and Global.
- Contact Center (CC): For the CC component, call queue traffic through XF Workspace will consume minutes from the Contact Center pool of 4000 mins per seat.
Applies To
- Fuze
- XF Workspace
- Contact Center (CC)
- 8x8 Work (UC)
Calling Plan Requirement Details
UC Calling Plans
| XF Workspace | UC | Calling Plan | Minutes | Overages |
|---|---|---|---|---|
Metered |
XF Metered |
Metered |
Unlimited |
Usage beyond calling plan limits is metered at X Series rates. |
Pro |
XF Pro |
Pro Plan (21 countries) |
Unlimited |
Usage beyond calling plan limits is metered at X Series rates. |
International |
XF Intl |
Intl Plan (35 countries) |
Unlimited |
Usage beyond calling plan limits is metered at X Series rates. |
Global |
XF Global |
Global Plan (118 countries) |
Unlimited |
Usage beyond calling plan limits is metered at X Series rates. |
Contact Center Calling Plans
| XF Workspace | CC | Calling Plan | # of Minutes | Overages |
|---|---|---|---|---|
Metered |
CC Voice |
Zone 3 (48 countries) |
4000 per seat |
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates. |
Pro |
CC Voice |
Zone 3 (48 countries) |
4000 per seat |
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates. |
International |
CC Voice |
Zone 3 (48 countries) |
4000 per seat |
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates. |
Global |
CC Voice |
Zone 3 (48 countries) |
4000 per seat |
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates. |
Example Calling Plan Scenarios
Example 1: Monthly Contact Center and XF Workspace Pro Pooled Minutes
Monthly Pooled Minute Allowance Calculation
- 4000 minutes per X6-X8 license
- PLUS
- 4000 minutes per XF Workspace Pro license
Consumption of monthly pooled minute allowance
- Calls inbound to a number on an XF Workspace Pro or X6-X8 channel
- PLUS
- Calls placed to a non-8x8 number using an X8 license
- PLUS
- Calls placed to a non-8x8 number as a result of an automated callback
Excluded from Pooled allowance
- Destinations not within the 48 countries covered
- Destinations that are toll-free or special rate numbers
Overage for Pooled Minutes
- Charged at $0.01 per minute
Countries in 48 country bundle
Note: Calls to mobile numbers in these ( * ) countries are metered at the X-Series rate.
| North America | Europe | Asia Pacific | Middle East and Africa |
Latin America |
|---|---|---|---|---|
| Canada | Belgium | Australia | Israel | Argentina * |
| USA | Denmark | China | South Africa | Brazil |
| Finland | Hong Kong | Chile | ||
| France | Indonesia | Mexico | ||
| Germany | Japan * | Peru | ||
| Greece | Malaysia | Puerto Rico | ||
| Hungary | New Zealand | |||
| Ireland | Singapore | |||
| Italy * | South Korea | |||
| Luxembourg * | Taiwan * | |||
| Netherlands | Thailand | |||
| Norway | ||||
| Poland * | ||||
| Portugal * | ||||
| Romania | ||||
| Slovakia | ||||
| Spain | ||||
| Sweden | ||||
| Switzerland * | ||||
| Turkey * | ||||
| United Kingdom |
Example 2: XF Workspace Pro Unlimited Allowance (calls originating from user personal DDI/DID)
Consumption is not counted against pooled minutes.
Included
- Calls to 23 countries (including France)
Excluded
- Calls to toll-free, or special rate numbers
- Calls to countries outside of the included 23 countries
Overage
Countries in 23 country bundle
| North America | Europe | Asia Pacific | Middle East and Africa |
Latin America |
|---|---|---|---|---|
| Canada | Belgium | Australia | Israel | Mexico |
| USA | Czech Republic | Japan | South Africa | |
| Denmark | ||||
| Finland | ||||
| France | ||||
| Germany | ||||
| Greece | ||||
| Ireland | ||||
| Italy | ||||
| Norway | ||||
| Poland | ||||
| Portugal | ||||
| Spain | ||||
| Sweden | ||||
| Switzerland | ||||
| United Kingdom |