You can manage Call Recordings by logging into 8x8 Admin Console. Learn how to Download Recordings or Delete Call Recordings from the steps listed here.
To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.
To enable the ability to record calls selectively, log in to Admin Console and edit the Call Recording Settings for the user. Once enabled, the user will be able to start and stop recording in 8x8 Work for Desktop.
X Series licenses have time-based storage limits and hot/cold storage policies. Learn more about the limits for each license type.
The policy assigned to the user at the moment the recording is made determines how the recording will be stored. Changes made to a user’s policy will take effect on the user’s next available recording after the changes are made.
Assign access to storage so a user can access recordings in Admin Console.