To install the 8x8 Work for Mobile app to make and receive phone calls, you will need your extension's 8x8 Work username and password. Learn more.

The minimum mobile operating system requirements for using the 8x8 Work for Mobile application are iOS 15 and Android 9.0. Learn more.

The 8x8 Work Mobile app for iOS does not ring when the phone is on standby or if it is not in an active window. Learn how to resolve here.

Enable Cellular Assist in order to use Cellular Data (minutes) instead of Mobile Data (Wi-Fi or 3G/4G) if internet coverage is unreliable.

Phones should have compatible firmware and a valid factory-installed device certificate. Click here to access the provisioning guides by manufacture.

This may be due to the app being incorrectly configured. Check your mobile app settings and ensure that Use Carrier Minutes is turned on for incoming calls and outgoing calls.

A web browser is required for security purposes. Learn more here.

If you do not have the Google Chrome browser installed on your Android device, you may see a blank screen that prevents you from logging in to 8x8 Work for Mobile. Learn how to resolve this issue here.

If you see a blank screen when attempting to log in to 8x8 Work for Mobile on iOS, ensure that Javascript is enabled in Safari on the device.

You can change the ringtone of the 8x8 Work app under Settings in 8x8 Work for Desktop and Mobile.

8x8's newest version of the 8x8 Work for Mobile Android application no longer loads with Android Auto interface.

No. As per the WhatsApp website, VoIP numbers are not supported.

8x8 Work for Mobile app users only stay online for a minute before going offline, even when logged in. Call status still appears.

Unable to log in to 8x8 Work for Mobile app using an iPhone via SSO.

To enable or disable call recording while on an active call in 8x8 Work for Mobile, select More Options and select Record. Learn more here.

8x8 Work for Mobile provides ways for users to select the network that should be used for voice calls, through Settings > Data and Network Options. By default, Wi-Fi and Cellular Data are both allowed for voice calls.

Wondering how to handle simultaneous cellular and 8x8 Work calls? Learn how to handle simultaneous cellular and 8x8 Work calls from the guide here.

Learn how to transfer a call in progress from 8x8 Work Mobile to a cell phone manually when experiencing less reliable data coverage. Click here.

You can use Cellular Assist so that the cellular connection handles the inbound and outbound calls rather than the mobile data. Learn more here.