8x8 Community
8x8 Work customers using Unlimited or Global extensions can communicate via SMS over any 8x8 Work platform. Learn about frequently asked questions here.
When a temporary number is assigned to a user license, the SMS feature is not provisioned for that user until the port-in process has completed. Learn more here.
If you are not able to send or receive SMS on your phone number, assign a local number as the first number chosen in Admin Console. Learn more here.
If group chat recipients are not receiving SMS, then send individual messages to recipients that are only logged in to 8x8 Work for Mobile. Learn more.