To set up Ring Groups in 8x8 Admin Console, log in, then go to Create Ring Group option. Find the full list of steps here.
To change a Ring Group's Inbound Caller ID in Admin Console, go to Ring Groups and select an option from the Ring Group Caller ID drop-down. Learn more.
To edit your Ring Group voicemail password in Admin Console go to Voicemail Settings and click Reset Password. Learn more here.
A Ring Group is a feature that allows you to have multiple phones ring when one extension or number is dialed. It’s a great way for a business to share the distribution of incoming calls among employees. It is often used to efficiently distribute calls to specific departments such as Sales, Customer Support and Accounting.
To set a forwarding rule on a Ring Group, navigate to Call Forwarding Rules to edit the selected Ring Group. Learn more here.
By default, the current limit for the maximum number of members in a 8x8 Work Call Queue is 20, and for a Ring Group is 32.
To upload or record Ringback audio for Ring Groups, log in to Admin Console and go to Ring Back Music option. Learn more from the list of steps here.
Ring Group members should not have BLFs configured for any other members from any Ring Group including their own especially for simultaneous ring.